What is bion?

Our website bion is a Web3 shopping app. It helps you save on all your online purchases across hundreds of the shopping websites. Earning Cashback is simple, just click through activate cashback link and visit the website to complete the shopping. And avail interesting discounts along with additional cashback. You can convert this cashback to cryptocurrencies of your choice, once it is above minimum payment threshold, at your convenience.

What are the benefits of using bion?

We offer Cashback on the majority of online shopping website – these are extra savings you get in your bion account. This cashback is OVER & ABOVE the offers/discounts & coupons on the store and can be paidout without a fee/deduction.

We show you all the available deals of a store in one place, making it easier for you to pick the best one.

You can now shop for your favourite electronics and fashion products directly from bion here. Check cashback available to know exactly how much you will save every time you shop.

Do I need to pay to use bion?

Not at all. This is a FREE Cashback service. You do not have to pay anything.

How to ensure cashback gets tracked?

These are a few things that you can be mindful of to ensure that your cashback tracks properly:

Make sure you are logged into your bion account.

Check cashback rates for the store to ensure the category you are shopping for has cashback.

Make sure you AdBlock is disabled as it is known to interfere with tracking

When you click an offer or store, bion will open a window linking you to that store. Please ensure that you transact in the opened window.

Please ensure that you start with an empty shopping cart. If it is not empty please clear the contents of your cart and visit the store via bion again.

Do not use any price comparison or discount widgets while shopping.

For merchant specific conditions please view the ‘Useful Tips’ section on the merchant page.

Why is tracked pending cashback only an estimate?

The pending cashback tracked amounts are calculated by bion on a best effort basis and can change upon final confirmation from the store. 

This is because when a transaction is tracked, most stores do not provide us all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store, there is no way for us to know the exact cashback at this stage.

On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount.

Are there cases where there is no cashback?

Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional Cashback label. However, you can still use the Coupon Codes and deals on these stores to get a discount during the checkout.

What is pending Cashback?

Pending Cashback/Rewards is cashback money on the way.

When we have tracked your transactions, we add the cashback to your account as “Pending Cashback”. As your purchase is still awaiting merchant confirmation, subject to no return or cancellation and other terms, we cannot allow you to withdraw this amount and label it as “Pending”. In 4-8 weeks, this amount should get updated to confirmed once the merchant approves the purchase.

What is confirmed cashback?

Confirmed Cashback/Rewards is real money that you can withdraw as you like. It is cashback for purchases that have been approved as valid by the store. Once you have more than certain amount Confirmed Cashback you can transfer this Cashback in form of Cryptocurrencies like UST, Bitcoin, Ethereum etc. as and when you like.

What happens once my cashback is declined?

If your cashback is canceled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to canceled in your cashback activity page.

The store holds sole discretion in determining the validity of a transaction.  If you believe the cashback was wrongfully canceled, you can submit a claim here. We will try our best to raise it with the merchant and get you the cashback. However, please note that once a retailer has made a decision, it is final.

What is Referral Bonus?

You can earn a bonus amount for each friend that signs up using your referral code and fulfils the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of money for referring friends to bion.

To view the details for your referral scheme please login to your bion account and visit the ‘Refer and Earn’ section under your profile.

How can I refer a friend?

To view the details for your referral scheme, please login to your bion account and visit the ‘Refer and Earn’ section under your profile, or simply click here.

There are multiple ways to invite your friends via referral:

1. Share your Referral code with friends and ask them to enter it during signup

2. Invite via social channels available on the bion Referral page 

3. Invite via email options on the  Referral page

What is Share & Earn?

You can earn a bonus amount for each friend that signs up using your referral code and fulfils the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of money for referring friends to bion.

To view the details for your referral scheme please login to your bion account and visit the ‘Refer and Earn’ section under your profile.

My Cashback was not tracked

If your cashback was not tracked, checking the following can help:

1. Minimum 48 hours have passed since you made the purchase. Sometimes stores can take upto 48 hrs. to track. Note: 7 days should have passed in case of Amazon.

2. You completed the purchase in the same session after clicking out of bion. You did not use any other widget or comparison site after getting redirected from bion.

Please click here to file a Missing Cashback Claim for the transaction which was Not Tracked.

My Cashback was not tracked

It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.

When adding a new Cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?

Our sophisticated system tracks every time you click out from our app to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our app. Perhaps you forgot to sign in when you visited a retailer, in which case again the visit will not show in your exit click list.

OR The cashback claim is NOT allowed by the merchant.

Does the money in my account expire? What can I do with my available balance?

Cashback earned from bion is your money and it has to be  converted to crypto of your choice out of listed cryptocurrencies & transferred to your wallet. (Note: Minimum withdrawal limit applies)

The money in your account NEVER expires. It’s your money and you can use it anytime.

Read withdrawal options and limits for details.

How do I withdraw my balance?

To withdraw your balance, log in to your bion account and visit the Cashback payment section of your profile.

Select the type of cryptocurrencies (USDT, Bitcoin, Ethereum)

in which you want to withdraw and input your wallet address. The cryptocurrencies would be transferred in 24 hours.

My query is not listed. What do I do?

You can submit your query by following these steps:

Please visit our Contact Page

Select ‘appropriate’ under ‘reason’

Describe your problem in the ‘Problem Description’ box

Our Customer Care team will be happy to assist in resolving this issue.

OR

You can write to us on [email protected]

What type of cryptocurrencies are available for cashbacks?

We are offering USDT, Bitcoin & Ethereum as options available for withdrawing your cashbacks.

How do i become eligible for $BION token airdrop?

You become eligible for $BION airdrop in following ways1. Download and signup2. On every shopping transaction3. On every 5 referrals Note & All the above activities are independent in nature, means, you are eligible for airdrops in any activity you choose.